Complimentary Research / Report

Improving Passenger Service Efficiency and Communication with an Omni Channel Approach
Written for Transit Agencies looking to build on passengers' increasing use of video communication and messaging, as well as looking at how new technologies can transform the contact center.

This independent analyst report covers:

  • Passenger attitudes to video within the contact center
  • Current and expected video usage
  • Use cases, implementation tips and ROI for video
  • The rise of messaging as a new channel
  • Using real-time sentiment analysis
  • Virtual and augmented reality for passenger contact
  • Which niche technology can break into the mainstream?

You don't want to miss this exclusive report!

Learn how to easily leverage video and next generation passenger contact technologies in your contact center.

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