Resources
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Monday, August 26, 2024 Enghouse Transportation
Your FREE Guide to Better Understanding and Utilizing Contact Center Solutions
As customer expectations evolve, transportation companies must adapt to deliver consistent, high-quality service across multiple channels. According to Salesforce, 76% of customers expect consistent interactions across various departments. -
Tuesday, May 28, 2024 Enghouse Transportation
How to Significantly Enhance Customer Service While Growing Passenger Numbers
Transportation agencies need to be able to meet the growing expectations of customers when it comes to customer service. -
Monday, January 8, 2024 Enghouse Transportation
3 Ways Transit Agencies Can Grow Revenue in 2024
Every business needs a steady stream of revenue, but for transit agencies, it’s much more than a balance sheet issue. Mass transit’s health and survival are vital to growing, thriving, and connected communities, supporting a healthy urban environment, and creating equitable opportunities for everyone.
About Enghouse Transportation
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.
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