Paratransit has always been complex. But today, the cracks in legacy systems are more visible than ever. Dispatchers juggle last-minute route changes with tools that weren’t built for real-time complexity. Riders face inconsistent experiences when profiles are fragmented across disconnected systems. And agencies are under pressure to deliver reliable ADA service while scaling to meet growing demand.
This new guide, Modern ADA Paratransit, Made Simpler, offers a fresh look at how leading agencies are tackling these challenges. Inside, you’ll find lessons from transit systems across North America that have modernized operations without adding fleets or overwhelming staff. Their stories provide practical takeaways that you can apply to your own agency.
You’ll also get a straightforward 5-question checklist to help assess whether your current platform can handle today’s operational realities — from rider management and eligibility to real-time trip coordination.
In this guide, you’ll discover:
How agencies like PSTA, CapMetro, and GATRA centralized services and achieved higher rider satisfaction
Practical ways to streamline eligibility and reduce manual processes
A simple checklist to evaluate if your paratransit system is ready for the future
Whether you’re preparing to modernize or simply curious about how others are succeeding, this guide will give your team clarity and confidence.
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