How PSTA Cut Call Wait Times in Half with AI Voice

See how PSTA is giving riders faster, 24/7 support while expanding capacity without adding staff.

As ridership and call volumes grew, PSTA needed a way to serve more riders without growing its call center team or leaving riders waiting on hold.

With Spare AI Voice, riders can book and change trips, check eligibility, get real-time ETAs, and confirm payments without waiting for an agent.

Results:

• ~50% shorter average wait times

• 43% fewer abandoned calls

• 40% of inbound calls handled by AI Voice

• 24/7 rider support

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