Our library of free downloadable content includes white papers, webinars, product guides, case studies, industry analysis and much more, provided by experts and vendors within the transportation industry. These resources are not endorsed by APTA, and rather they are vendor-sponsored content designed to be helpful to your organization. By downloading the content, you may be contacted by the provider.
For more information on posting content in the Knowledge Hub, please
click here.
In today's fast-paced world, transportation companies face numerous challenges in managing customer interactions across various channels such as voice calls, emails, SMS, social media, and webchat. Effectively handling these interactions and converting them into actionable insights is essential for improving customer satisfaction and operational efficiency.
As customer expectations evolve, transportation companies must adapt to deliver consistent, high-quality service across multiple channels. According to Salesforce, 76% of customers expect consistent interactions across various departments.
Discover how an "ecosystem" approach can enhance public safety by fostering collaboration and leveraging modern technology. Read our guide to learn actionable strategies for creating safer rider communities.
Chillicothe Transit System (CTS) needed to revamp its 40-year old system while delivering integrated on-demand and fixed route service. The agency partnered with The Routing Company to make it happen – and in doing so, drove double digit increases in fleet utilization.
Learn how AC Transit is leading the way for inclusive public meetings, making a difference in community engagement through accessible, impactful dialogue. View their empowering success story today!
Leamington used their engagement portal, Let’s Talk Leamington, to modernize their transit system, increase ridership by 275%, expand transit services, and create a transit schedule based on rider needs! Read how they did it here here.
In this benchmark report, we break down the latest communication engagements in the transportation and transit market. View the full report to see if your organization is over or under performing industry benchmarks.
Clean air is equity for employees and commuters. This article aims to shed light on the significance of providing interior air treatment for public transit.
Since relaunching the Lift program with RideCo, Tulsa Transit has seen a significant improvement in service performance, surpassing their initial objectives within less than six months. The agency has also achieved a significant 14% reduction in cost