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New Research

Report: Transit Value Index

A 2021 poll analyzing Americans' public transportation expectations and behaviors post-pandemic

Recent data from the American Public Transportation Association (APTA) showed that ridership dropped 79% in 2020 as compared to 2019. While these numbers are slowly recovering, the truth is that transit riders today are remarkably different from riders who took transit before COVID-19.

Today’s riders need, want and demand different things from public transit. To understand these differences and their expectations for the future of transportation, we polled 1,200 working Americans (ages 18+) who currently use transit and/or regularly used transit before the pandemic.

Overall, we found that transit riders are eager to get back on the road, but they’re demanding changes from transit agencies to rebuild their confidence in using public vehicles.


  • The largest near and long-term improvements that would push riders to use transit more frequently
  • Evolving rider habits, including how primary modes of transportation have changed over the past year
  • Health and safety concerns following the pandemic
  • Anticipated changes in transit's role in the return to work for commuters
  • Rider opinions on new technology adoption within transportation