Man transit districts rely on fragmented tools and outdated processes to engage with the public—leading to low participation, inefficient workflows, and missed opportunities to build trust. The Ada County Highway District (ACHD) was no exception. With over 5,000 miles of infrastructure to manage, their team faced disjointed systems and limited visibility into public sentiment.

Now, ACHD is leading the way in digital transformation. By focusing on human-centered design and implementing Granicus solutions for their digital presence, they’ve made it easier for the public to engage. The results speak for themselves: 160,000 website visits, over 11,000 pieces of community feedback, a 75.6% engagement rate, and a 52% increase in subscribers—all while making internal processes more efficient.

• Secure More Funding: Demonstrating engagement and innovation helps your agency stand out in competitive grand applications and funding opportunities.

• Earn Public Trust and Support: A modern, transparent engagement strategy builds credibility—making it easier to gain community buy-in for new projects and policy changes.

• Attract and Retain Top Talent: Forward-thinking agencies appeal to skilled professionals who value a culture of innovation.

• Streamline Operations for Long-Term Impact: Integrated solutions reduce redundancy, improve internal coordination, and free up staff to focus on strategic priorities.

Download this insightful case study today to see how ACHD improved their processes and started thriving!